Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at 608-221-7860 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Madison East 608-221-7860
Madison West 608-221-7865
Janesville 608-314-8663

Delivery Done Right

At Brothers Main, we employ an in-house delivery staff and maintain our own fleet of delivery trucks. Our professional crew will safely deliver and install your appliances with care, expertise and precision. Every team member goes through a comprehensive training program in order to keep current with all of the products that we carry. When we deliver your appliances, you can rest assured that the job will be done correctly.


Drop-Off Delivery Range

Brothers Main offers FREE drop-off delivery on any appliance or mattress purchase of $399 or more within a 25-mile distance from any of our store locations.* Delivery is available outside of this range, though additional mileage charges apply. A responsible adult, authorized to make decisions, must be present for delivery. Please note that installation and removal of old equipment are not included in drop-off delivery. Visit our installation page or contact a store representative to learn more about your installation and removal options.


Restrictions:

*Some exclusions may apply to free delivery on floor models, scratch-and-dents and closeouts. See store for details.


Day of Delivery

Tracking Your Products

Our deliveries are routed so drivers can make them most efficiently, with crew start times staggered throughout the morning.

48-Hour Inspection Period

We want you to be satisfied with your purchase. Before you accept delivery of your appliance or mattress, please inspect it. If any issue exists, you may refuse delivery. Do not accept products you intend to return or exchange.


Once you have accepted delivery, you have 48 hours to contact our customer support team regarding defects, damage or other issues.


If initiated within your 48-hour inspection period, you may:

If you notice a defect after 48 hours of receiving goods, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature. Our team is happy to help facilitate the process if needed.


Returns & Exchanges

If a return or exchange is necessary, our customer support team is here to assist you. To start the process, please email customersupport@brothersmain.com within 48 hours of receiving your product.


If a return is authorized, we will refund your purchase in full, minus a $50 pick-up fee.


Any returns or exchanges initiated after the 48-hour inspection period are subject to a 25% restocking fee and a minimum $50 pick-up or delivery charge. You also have the option of keeping the damaged product at a discounted price. We will do our best to replace the item or provide a refund.


A refund will be processed after we receive the product back at the original shipping warehouse. Refunds from online purchases will only be processed using the same credit or debit card the purchase was made with. Refunds from cash or check payments made in-store will be made via check.


Conditions and limitations:


Low Price Guarantee

At Brothers Main, your purchase is backed by our 30-day low price guarantee. If, within 30 days of delivery, you find the same new model available for purchase at a lower price from a local competitor (even big box!), we will refund the difference.*


Our customer support experts are here to assist you should the need arise.


*Exclusions apply to floor models, closeouts and scratch-and-dents.

Installation

You can count on our professional, in-house delivery crew to safely install your appliances with care, expertise and precision.


Please note: Free drop-off delivery does not include installation, uncrating or packaging removal.


Safety Restrictions

For safety reasons, our crew cannot:

Basic Appliance Installation & Purchase Options

All freestanding appliances will be uncrated, set in place and leveled. To complete the installation, working and accessible gas/water shut-off valves, venting and/or electrical sources are required. If these are not immediately behind your appliance you may need longer than standard connectors.


We will additionally remove and dispose of all product packaging.


Washer - $34.99


Electric Dryer - $49.99


Gas Dryer - $69.99


Electric Laundry Center - $79.99


Gas Laundry Center - $79.99


Freestanding Refrigerator or Freezer - $49.99


Freestanding Electric Range - $49.99


Freestanding Gas Range - $49.99


Freestanding Dual Fuel Range - $99.98


Please note: If proper safe and functioning electrical outlets, gas shut-off valves, water supply and shut-off valves, or venting sources are not available at the time of delivery, a complete installation will not be possible and additional fees may apply for return visits to complete the installation.


Built-In Appliance Installation

Unlike freestanding appliances, built-in appliances require installation by a professional installer. While Brothers Main does not install built-in appliances, we will make a referral to any of the several fully licensed and insured professionals we work with on an ongoing basis.


There are many variables that could affect pricing. The exact costs will not be available until the installer has been able to complete an in-home inspection to determine needs.


Estimated Costs for Basic Replacement of Common Built-In Appliances:


Warranties


Your product is covered solely by the manufacturer warranty and is subject to the manufacturer’s terms and conditions.


Additional coverage is available to purchase from Brothers Main.


Manufacturer Warranties


Every purchase comes with a manufacturer warranty (typically one year) included in the product cost. Should you notice a defect after your 48-hour inspection period, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature. Our customer support team is available to make this process as easy as possible.


In most cases, a technician must assess the product on behalf of the manufacturer to determine the best course of action in correcting the defect and/or resolving the issue. Brothers Main does not repair appliances. Should you need an inspection or repair, we can refer you to a preferred local, factory-authorized technician.


Once the manufacturer warranty expires, any repairs are the consumer’s responsibility.


Commercial locations, please note:


Brothers Main Warranties


It can be costly to repair or replace your product after the manufacturer warranty expires. To protect your purchase beyond the manufacturer warranty, Brothers Main is pleased to offer more comprehensive protection plans with two, three and five-year terms from the date of delivery.


Our extended protection plans cover everything the manufacturer warranties cover and more, including product breakdowns and damage from power surges, plus mechanical and electrical failures during normal use.


If your Brothers Main protection plan goes unused, we will provide store credit for the full amount of the coverage plan.*


For more information or to purchase a Brothers Main coverage plan, please contact your sales representative.


*Store credit is valid for one year after the coverage plan’s expiration date and must be used on appliances or mattresses $499 and up.


Online Ordering


Once your online purchase is complete, our online sales team will contact you during business hours to schedule pickup or delivery and installation, if applicable.


If the item is in stock, we can typically deliver it within two to seven business days. If it’s a special-order item, delivery times are dependent on the product’s availability from the manufacturer. Your salesperson will inform you of approximate ordering and/or delivery timelines upon initial contact after your order is submitted.


To avoid returns and the costs associated with returns, please review all item specifications, including dimensions and fit guides, before making a purchase.


Headline: Cancellation Policy


Orders that include normally stocked items can be cancelled for a full refund any time prior to the scheduled delivery date.


Custom-order and special-order items are not cancellable after we have placed the order with the manufacturer.


Damaged Products


Before you accept delivery of your appliance or mattress, please inspect it. If any issue exists, you may refuse delivery. Do not accept products you intend to return or exchange.


Once you have accepted delivery (or if you brought the product home yourself), you have 48 hours to contact us regarding defects, damage or other issues. Please do not contact the store. Please email customer support at customersupport@brothersmain.com.


If initiated within your 48-hour inspection period, you may:


If you notice a defect after 48 hours of receiving goods, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature. Our team is happy to help facilitate the process if needed.


Returns and Exchanges


If a return or exchange is necessary, our customer support team is here to assist you. To start the return process, please email customersupport@brothersmain.com within 48 hours of receiving your product.


If a return is authorized, we will refund your purchase in full, minus a $50 pick-up fee.


Any returns or exchanges initiated after the 48-hour inspection period are subject to a 25% restocking fee and a minimum $50 pick-up or delivery charge.


A refund will be processed after we receive the product back at the original shipping warehouse. Refunds from online purchases will only be processed using the same credit or debit card the purchase was made with. Refunds from cash or check payments made in-store will be made via check.


Conditions and limitations: