30-Day Low-Price Guarantee
Your purchase is backed by our 30-day low price guarantee. If, within 30 days of delivery, you find the same model at a lower price, and available for purchase at a local competitor, we will refund the difference. (Floor models, closeouts, scratch & dents are excluded.) Our Customer Support experts are here to assist you should the need arise.
Brothers Main offers free drop-off delivery on any appliance or mattress purchase of $399 or more within roughly a 25-mile distance from any of our locations. Delivery is available outside of this range, though additional mileage charges apply. We do not deliver outside of Wisconsin and we do not typically offer delivery options beyond 75 miles from Madison WI. A responsible adult, authorized to make decisions, must be present for delivery.
Brothers Main maintains our own fleet of delivery trucks and employ's a full-time professional delivery staff. Each team member goes through a detailed and comprehensive training program to keep current with all of the products that we carry. What that means for you is that when the Brothers Main delivers your appliances, you can rest assured that the job will be done correctly
Our deliveries are routed so our drivers can make them most efficiently. By 8 a.m. on the day of delivery a 3-hour delivery window estimate will be accessible on our delivery app. After the trucks start their routes the app will continue to update. As a Covid 19 precaution our crews do not all start at the same time. Delivery start time are staggered so there are fewer people in the warehouse at any one time. Because of the staggered start times, the app will be most accurate after the crew starts their route. Our drivers will call approximately ½ hour before arriving at your location. Routes are usually, but now always, finished by 5:00 pm.
To see your delivery window, go to our Track Your Delivery app located at the bottom of every page on BrothersMain.com or click here: https://www.brothersmain.com/delivery.html. Enter your invoice number or 10-digit phone number with no dashes.
Acceptance of the delivery/product is your acknowledgement that you received your products in good condition and no damage was done to your home or property, unless otherwise noted in your delivery report.
Thoroughly inspect and test your products within 48 hours of receiving it. After that time, your purchase is covered solely by the original manufacturer’s warranty and is subject to the terms and conditions of that manufacturer’s warranty. Make sure your order is complete, the models and colors are correct, and everything, including the entire delivery path, is free of damage before accepting delivery. Do not accept damaged product if you intend to return or exchange it. Any returns or exchanges initiated after 48 hours of delivery acceptance are subject to a 25% restocking fee and a minimum $50 pick-up or delivery charge. You have the option of keeping the damaged product at a discounted price if you choose. Our delivery crew will call Customer Support for discount details. If an agreement cannot be reached, the damaged items should be refused. We will attempt to replace the item or provide a refund.
All freestanding appliances will be uncrated, set in place, leveled, and connected to an existing proper venting, electrical, gas or water sources. If these are not immediately behind your appliance you may need longer than standard connectors. All packing material will be removed. Basic hook-up kits are included in the cost of installation on the following products listed below.
Free-Standing Appliance Installation Fees
** We cannot connect/install the refrigerator to an existing plastic waterline. **
This is a general list and we rely on the discretion of our delivery team to determine what they can safely do. If proper safe and functioning electrical outlets, gas shut off valves, water supply and shut off valves, or venting sources are not available at the time of delivery, a complete installation will not be possible and additional fees may apply for return visits to complete the installation.
To avoid returning items and the costs associated with the return, be sure to review all item specifications including dimensions and fit guides before making a purchase
Built-in Appliances Installation
Built-in appliances including, but not limited to, micro-hoods, dishwashers, cooktops, wall-ovens and hood vents are not considered freestanding and will require installation by a professional installer. While Brothers Main does not install built-in appliances, we will make a referral to any of several fully licensed and insured professionals we work with on an ongoing basis. There are many variables that could affect pricing. The exact costs will not be available until the installer has been able to make an in-home inspection to determine needs.
* Basic installation means no electrical, plumbing, counter-top or cabinet modification needed.
The product manufacturer has already included their warranty in the cost of your product. Your purchase is covered solely by that original manufacturer’s warranty and is subject to the terms and conditions of that manufacturer’s warranty unless other protection plans have been purchased. After manufacturer warranty expiration, any repairs are the responsibility of the consumer. If you wish to protect your appliance for a longer time, or would like more comprehensive coverage, we offer multiple protection plans with 2, 3- and 5-year terms.
To avoid extra costs, fully test your product and contact us within 48 hours of accepting delivery if your product is not functioning properly. After that time please contact the manufacturer for service and repair for all defective merchandise. In most cases, a technician must assess the product on behalf of the manufacturer to determine the best course of action in correcting the defect and/or resolving the issue. We can arrange to have your products serviced by a factory authorized technician (when applicable). Our customer support team is available to make the process as easy as possible.
If a residential appliance or television is installed in a commercial location, the manufacturer’s warranty is voided. We have optional add-on warranties available to cover residential appliances used in a commercial location if desired.
To avoid returning items and the costs associated with the return, be sure to review all item specifications including dimensions and fit guides before making a purchase.
Once a product is purchased, you will be contacted by one of our customer service representatives, during our operating hours, to schedule pick-up, delivery, and installation, if applicable.
If the item is in stock, standard delivery times are usually within 2-7 business days. If the item is a special-order product, delivery times are dependent on the product's availability from the manufacturer. Our customer service representatives will inform you of approximate ordering and/or delivery times upon initial contact after your order is submitted.
Orders that include normally stocked items can be cancelled for a full refund any time prior to the scheduled delivery day. Special Order items are not cancellable.
All authorized refunds of payments made by credit card will be credited to the originally charged credit/debit card account within 3-7 business days. Refunds of payments made by check or cash will be in the form of a check mailed after 3-7 business days.
Please inspect your product completely before accepting it. Do not accept damaged product if intend to return or exchange it. You do have the option of keeping the damaged product at a discounted cost if you choose. Our delivery crew will call Customer Support for discount details. If an agreement cannot be reached, the damaged items should be refused upon delivery. We will replace the item or provide a refund.
Returns / Exchanges
To avoid returning items and the costs associated with the return, be sure to review all item specifications including dimensions and fit guides before making a purchase. Fully examine and test your product and contact us at CustomerSupport@BrothersMain.com within 48 hours of accepting delivery if your product is not functioning properly or if you notice damage. After that time, your purchase is covered solely by the original manufacturer’s warranty and is subject to the terms and conditions of that manufacturer’s warranty. Any returns or exchanges initiated after 48 hours of delivery acceptance are subject to a 25% restocking fee and a minimum $50 pick-up or delivery charge.
Built-in products that have been installed are not eligible for a return. Mattresses and bedding products are not authorized for return. To be eligible for return merchandise must be un-used and in factory sealed packaging. Special-order items are not eligible for a return. Some returns may be subject to additional shipping/freight charges.
Returns or exchanges must receive prior authorization. If a return is authorized, we will refund your purchase total, less shipping costs and restocking fees. For items that shipped free, our shipping costs will be deducted from a refund.
A refund will be processed after we receive the product(s) back at the original shipping warehouse. Refunds from online purchases will only be processed using the same credit or debit card the purchase was made with. Refunds from cash or check payments made in-store will be made via check.